Frequently Asked Questions

How do I choose the right software for my business?

We understand that committing to a software is daunting. Fortunately, you’re in capable good hands. The BC team has an eye for software integration that considers a holistic business perspective; including current and potential future processes. With over 10 management software integrations to choose from, we will work with you to develop a tailored software solution for your unique needs.

How long will it take to complete a project?

Each business is different. Depending on the overall scope of the project, we are able to deliver implementations between 4-6 weeks to Go-Live with further training and support. The speed with which businesses can provide the necessary initial data collection will also affect the project timeline.

Can I transition to the cloud in increments?

It is possible to move software packages in increments, commonly by way of teams within the business, or one software package at a time, if several solutions are being implemented as part of your project.

What do I need to do to prepare for the transition to Cloud?

Our Business Advisors will meet with you to evaluate the necessary steps and data needed to migrate your business data using one of our cloud solutions.

Do I need to clean the data set before handing it over?

It is always preferred that you have an opportunity to review your data before conversion, but in a lot of cases, we can assist in the review and make specific recommendations as to what data is essential for a smooth transition upfront and what items can be addressed when using the new software.

Can I test run the software before committing to the project?

Most solutions offer a free trial period, where we can be engaged to provide additional demonstration support or advice during your evaluation period.

What is done with the business data post go live date?

We periodically delete all data provided to us by our clients, once the project support period has expired, or it can be deleted earlier upon express request by our clients.

Do you provide 24 hour support?

We offer a monitored email support service with all of our projects, managed during business hours, or we can be reached on 1300 833 327 from anywhere in Australia.

Can I extend my support period?

Yes, we offer both fixed contract and hourly based software and customisation support.

Will I need to upgrade the software over the years?

With all our solutions, software upgrades are part of the software service. Each solution provides periodic updates, accompanying release notes and help articles. We can provide consultation and training on any updated software feature.

If you have any other specific enquiries, please contact us directly.